Pavan Kumar Elleri

About Pavan Kumar Elleri

Successfully led the India Hiring Project, driving key efficiency improvements across multiple initiatives, including the successful launch and execution of pilot projects.Work ExperienceManager, Operations – Alexa Data Services : Amazon | January 2021 – May 2024• Led a team of approximately 60 to 80 transcription and annotation analysts, along with 3 to 4 individual contributor team managers, 3 team leads, and 8 SMEs in the Alexa Data Services and LLM processes. • Ensured high-quality data processing, efficient operations, and continuous improvement through effective leadership, coaching, and resource alignment. Developed and executed operational plans to meet business metrics (KPIs & SLA), utilizing data- driven approaches. • Managed escalations, analyzed trends, and reported key metrics to senior leadership. Led capacity planning, resource management, and work allocation to optimize productivity. • Initiated and led process improvement projects, presenting solutions and implementing them across other applicable/in- scope operational areas. • Supported new process onboarding and contributed to business process setup and tool documentation. • Provided regular coaching, feedback, and performance improvement plans, fostering talent development and leadership pipeline for own level. • Managed sensitive content and issues with discretion and professionalism. • Collaborated in cross-functional meetings with Training, HR, Quality, and WFM teams to review insights and develop action plans to address issues and drive continuous improvement. • Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs. • Work well under pressure and follow through on items to completion while maintaining professional demeanor. • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external stakeholders. • Proven ability to organize and prioritize projects in a fast-paced environment.Skills:• Project Management: Project planning, scheduling, risk management, and stakeholder communication, with expertise in Agile and Scrum methodologies.• Operations Management: Process optimization, team leadership, resource allocation, and performance monitoring.• Data Management: Data processing, accuracy enhancement, and process improvement.• Technical Skills: Proficient in MS Suite, Google Docs & Spreadsheets, with strong analytical and problem-solving abilities.• Communication: Effective communication with cross-functional teams, stakeholders, and senior management.

Experience

1. Manager

   Cognizant

   Dec 2024 — Present · Hyderabad, IN

Education

• Osmania University

  Master's degree, Biotechnology

  2008 — 2010

Skills

• Cdm
• Cell Culture
• Lifesciences
• Biotechnology
• Base Sas Certified
• Microsoft Word
• Molecular Biology
• Powerpoint
• Microsoft Excel
• Pcr
• Research
• CRO
• Biochemistry
• Matlab
• Microsoft Office
• Molecular Genetics