Pavan Kumar
Product Support Engineer(Salesforce DevSecOps) at AutoRABIT || ARM || Vault || CodeScan || Lifelong Learner 🎯 || 4x Salesforce certified🎖 || 5x Super badges🏅 ||AI Enthusiast.
- Role
- Customer Support Engineer at AutoRABIT
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pavan Kumar
As an experienced Application Support Engineer with three years of dedicated work on, I offer a robust combination of technical expertise and analytical acumen. My journey in the Salesforce ecosystem includes a solid background as an Application Analyst, during which I have consistently ensured the quality and effectiveness of Salesforce implementations. • Assessed systems to identify inefficiencies and implemented strategic improvements to enhance operational efficiency.• Effectively documented incidents, resolutions, and troubleshooting steps in ticketing systems such as Service Now to ensure comprehensive future reference and seamless knowledge sharing.• Effectively communicated with users, stakeholders, and team members by providing clear and concise updates on incident status, resolution progress, and post-incident reviews.• Managed and prioritize support tickets according to severity levels, ensuring timely resolution and adherence to service level agreements (SLAs).• Demonstrated experience in supporting -based applications, ensuring high availability, performance, and reliability for end-users.• Possess Good technical knowledge in and.• Provided Level 2 technical support to users and stakeholders, addressing complex issues related to supported applications.• Developed strong problem-solving skills, which have been integral to my success in supporting Salesforce CRM implementations. I am committed to staying updated on the latest Salesforce best practices and methodologies, ensuring that I bring the most current and effective solutions to the table. My proven track record of delivering high-quality work on time and within budget highlights my dedication and capability.Salesforce Certified AssociateSalesforce Certified AdministratorSalesforce Platform Developer IPlatform App BuilderCopado Fundamentals I I am highly motivated, always willing to learn, and strive to give my best to the organization. My combined experience and certifications position me as a valuable asset to your team. I am eager to leverage my skills to support the quality and success of your Salesforce initiatives, contributing to your organization\'s strategic goals.Let\'s connect to explore how my expertise can add value to your team and drive your organization\'s continued success.Trailhead Double Star Ranger
Experience
Customer Support Engineer
Jun 2024 — Present · Hyderabad, IN
Education
New vision junior college
Board of Intermediate, Maths physics and chemistry
GITAM Deemed University
Master of Business Administration - MBA, System Management
Marri Educational Society's Marri Laxman Reddy Institute of Technology and Management
Bachelor of Technology, presentation
2014 — 2018
Jai Bharathi High School
Secondary School of Education
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