Pavan Kalyan Marasu

About Pavan Kalyan Marasu

am a passionate ServiceNow Developer with over 4 years of experience designing, developing, and implementing enterprise-level ITSM solutions. I specialize in creating scalable CMDB implementations, custom workflows, and automation that enhance operational efficiency and improve service delivery.Skilled in REST/SOAP integrations, scripting, dashboards, and reporting, I thrive on collaborating with cross-functional teams to deliver secure, business-aligned solutions. My key achievements include leading ITSM modernization projects, deploying scalable CMDBs, and integrating third-party systems to streamline processes and improve SLA compliance.I am always eager to leverage technology to solve complex business challenges and drive continuous improvement in IT service management.

Experience

1. Servicenow Developer

   Intone Networks Inc

   May 2025 — Present

   Leading end-to-end ServiceNow platform enhancements including ITSM, CMDB, and custom applications to support enterprise-scale operations. • Designing and implementing advanced workflows and automation solutions to improve service efficiency and reduce manual intervention. • Integrating ServiceNow with third-party enterprise systems using REST/SOAP APIs, improving data visibility and cross-platform collaboration. • Driving platform performance optimization, governance best practices, and security compliance across environments. • Mentoring junior developers and collaborating with cross-functional teams to ensure timely delivery of high-quality solutions.

Education

• Webster University

  Masters , Computer Science

  2023 — 2025