Pavan Kalyan Chirala
Graduate Assistant @University of Bridgeport
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WORK HISTORY
Graduate Assistant @University of Bridgeport
US
Provided first-level technical support to students, faculty, and staff for hardware, software, and network-related issues.•Diagnosed and resolved issues related to system access, email, Wi-Fi connectivity, VPN, printers, and academic applications.•Performed laptop re-imaging and OS deployments, including system configuration, software installation, and post-deployment testing.•Managed and tracked support requests using a ticketing system, ensuring timely resolution and accurate documentation.•Assisted with account provisioning, password resets, device setup, and peripheral configuration.•Maintained data privacy, security standards, and proper handling of university IT assets.•Collaborated with senior IT staff to escalate and resolve complex technical issues.
EDUCATION
University of Bridgeport
Master of Science - MS, Engineering/Industrial Management
St. Marys College
Business Administration and Management, General
ABOUT PAVAN KALYAN CHIRALA
Just a fresher with good analytical and communication skills,ability to adapt to environment thus delivering the output with utmost efficiency.
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