Pavan K

Salesforce Developer @CIBC

Worked on custom implementation of service cloud-based application for the contact center. • Worked closely with the business users and administrators and gathered the requirements for Salesforce implementation. • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. • Implemented large scale automation using lightning flows covering case life cycle and underlying external processes. • Set up Case routing to queues and specialist users using Omni-channel. • Worked on Sprint demos and Sprint planning and retro sessions. • Prepared the TDD (Technical Design Document) on the current functionality. • Involved in automation test cases and review.• Used Lightning process builder for visualizing and creating automated business processes.