Pavan Gurav

About Pavan Gurav

As a Technical Account Manager, I specialize in bridging the gap between complexcloud technology and critical needs. My focus is on ensuring clients notonly have the right technical solutions but also achieve maximum value and successwith them.With a background in systems engineering and certifications in Six Sigma, ITIL, andOracle Cloud, I bring a structured approach to solving problems, improving processes,and managing client relationships. I thrive on diving deep into a client\'s infrastructureto provide tailored support that drives efficiency and long-term partnerships.Key areas of expertise:Technical Account Management & Client StrategyCustomer Success & RetentionITIL-based Incident & Problem ManagementProcess Improvement (Six Sigma White Belt)I am passionate about using technology to improve outcomes. If you areinterested in discussing customer success in a technicalenvironment, or healthcare IT, feel free to connect.

Experience

1. Technical Account Manager

   Altera Digital Health

   Sep 2023 — Present

   1.Served as the Single Point of Contact (SPOC) for strategic enterprise clients, delivering end-to-end account support and driving issues through to full resolution.2. Managed enterprise incidents, change requests, and SLA adherence, ensuring timely communication and service excellence.3. Led client meetings, service reviews, and status updates, strengthening stakeholder relationships and improving retention.4. Conducted proactive system health checks using LogicMonitor, Grafana, AppDynamics, SolarWinds, and Azure to identify and mitigate risks.5. Developed knowledge bases, operational runbooks, and post-migration plans to enhance efficiency, standardization, and overall service quality.

Education

• Sanjay Ghodawat Polytechnic Kolhapur

  Diploma, Computer Science & Engineering

  2017 — 2019

• DY Patil University

  Master of Business Administration - MBA, Information Technology

• Savitribai Phule Pune University

  Bachelor's degree, Computer Science