Paumesh Kale
Business Process Lead @Tata Consultancy Services
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WORK HISTORY
Business Process Lead @Tata Consultancy Services
Pune, IN
Key Responsibilities-Efficiently manage ServiceNow tickets, ensuring timely resolution and smooth process flow across multiple financial functions.Perform exam income recording and reconciliation for IELTS and other exams across Sri Lanka (Colombo, Jaffna, Kandy) and Nepal (E-Seva, Nabil, Post-test IELTS products).Handle offline and online refunds including IELTS, Teaching, and Library services, improving turnaround time and customer satisfaction.Drive income booking and deferral processes for British Council India across Delhi, Chennai, and Kolkata, ensuring compliance with financial standards.Prepare and process journal entries, templates, Z-Cash transactions, and bank transfers for Sri Lanka locations, enhancing financial accuracy and transparency.Collaborate with cross-functional teams to streamline reconciliation processes and improve reporting efficiency.Demonstrated strong ownership and process optimization by reducing manual errors, enhancing refund processing efficiency, and improving monthly closing accuracy.Tools & Applications:ServiceNow, SAP, Excel, SharePoint, Financial Reconciliation Tools
EDUCATION
Karamvir Dadasaheb Kannamwar Engineering College, Nandanvan
Bachelor of Engineering - BE
Dharampeth Polytechnic
Diploma of Education
Tuli Public School
SSC CBSE
ABOUT PAUMESH KALE
I am Paumesh Kale, an experienced Order-to-Cash (O2C) professional with 4 years of…
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