Paul A. Wilson

About Paul A. Wilson

Dynamic and results-driven Data & Analytics Leader with 20+ years of progressive…

Experience

1. Manager, Operational Review and Analysis

   Austin Energy

   Oct 2020 — Present

   Serving over utility customers receiving electric, water, wastewater, refuse, drainage, and transportation services generating over $2 billion in annual revenue - Continuously evangelizing and championing a data driven culture - Implementing an enterprise-wide analytics vision that ensures high performance and availability, data governance, ROI, and ethical use guided by regulatory requirements, Austin Energy and The City of Austin vision and core values - Implementing enterprise-wide data strategy by collaborating cross-functionally with IT, data governance, data scientist, and data engineers using multi-cloud, hybrid cloud, and on-premise technologies: OCI, Azure, Python, SQL Server, MS 365, and SaaS vendors - Building and maintaining strong relationships throughout the City of Austin with executives, senior leadership, management, staff, and external contractors - Assuming operational and administrative control of BSM during director absences to ensure consistent billing, support, and analytics functions as well as representation in executive meetings - Managing SaaS vendor contract to improve BSM\'s operational efficiency with data science services and deep insights into back-office Customer Care & Billing (CC & B) operations- Partnered with IT and a SaaS vendor to develop a data pipeline for CC & B logs and transactional data using IBM DataPower - Delivering critical actionable insights and driving business results by leading statistical, predicative, and prescriptive analytics, KPI development, BI and dashboard development, RPA development, forecast modeling, root cause analysis, and business process analysis - Created and implemented a bi-annual rotation for BSM staff into Operational Review and Analysis (ORA) that enriches BSM and the employee\'s professional development with exposure to analytics and personalized training - Improving ORA teamwork and performance with hands-on leadership, professional development, mentoring, coaching, and team building

Skills

• Ms Project
• Oracle Sql
• Cognos Impromptu
• Cognos Report Studio
• Microsoft Mappoint
• Business Process Automation
• Business Process Development
• Edocs
• Data Quality Control
• Dml
• Databases
• Microsoft Office
• Business Process Testing
• Data Analysis
• Python
• Data Quality Assurance
• Customer Connect
• Profitstars Remitplus
• Crystal Reports
• Data Mining
• Cognos Bi
• Metersense
• Mcare
• Sql
• Ddl
• Microsoft Powerpoint
• Microsoft Access
• Software Testing
• Transact-Sql
• Report Writing
• Computer Software Training
• Ecare
• Project Management
• Strategic Planning
• Quality Management
• Business Intelligence Tools
• Dcl
• Management
• Team Leadership
• Northstar Cis