Paul Toffolo
Client Benefit Analyst Account Manager @Express Scripts Canada
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WORK HISTORY
Client Benefit Analyst Account Manager @Express Scripts Canada
Mississauga, ON, CA
Within this role, I advice clients, and ensure strategic alignment of group insurance plans with their unique, and specific, needs. Cultivating strong relationships with clients, I also serve as their advocate and liaison, both internally and externally with carriers, and I champion new business implementation, appropriate plan setup, integration with provincial plans, and compliance with rules and regulations.I mentor colleagues, as well as train and support onboarding of new hires, as well as collaborate cross-functionally to ensure projects are delivered on time.Though I thoroughly enjoy all aspects of my role, some of the accomplishments I\'m proud to highlight include: Hosting webinars presenting to 30+ administrators across Canada, nation-wide Coaching peers on testing procedures, which saves considerable time and technical resources Managing a relationship for a key account that generates $600K annual revenue with 25K lives Significantly reducing a client\'s claim expenses by empowering them to process claims in-house, and educating them on industry practices Consistently resolving client issues within 24 hours despite having SLA commitments that allow for 2 business days
EDUCATION
Royal Roads University
Bachelor of Commerce (B.Com.)
Humber College
Diploma
SKILLS
ABOUT PAUL TOFFOLO
Hi, I’m Paul Toffolo! I’m a client-centric Group Insurance Client Support Specialist and Account Manager with 10+ years’ experience in client services and account management, and a proven track record advising clients on best-fit solutions that meet unique business needs and deliver high-impact results. I’m consistently praised for my commitment to developing a comprehensive understanding of my clients’ unique business needs, and serving as their advocate both internally and externally. Building strong relationships. Aligning business solutions. Fulfilling client priorities. These are the foundational principles that are the core of my career, and have been my keys to success. In everything I do, I make sure that my contributions drive results for my clients as well as the organizations I serve. How do I do it? By prioritizing people. Always. I’m renowned for my effective, collaborative, and approachable leadership style, and my ability to relate well to clients, peers, and management With an in-depth understanding of Group Insurance. With over 6 years’ experience in Group Insurance, I’ve become an expert in all aspects of the industry, and a trusted advisor to my clients By always remaining agile, and never losing sight of the big picture. I’m no stranger to managing multiple deliverables, products, and people all at once. In fact, I really thrive in high-pressure environments that pose new challenges. If you love talking about aligning group insurance plans and products with clients’ unique needs, let’s chat! I’d love to connect with you here on LinkedIn. Or, you can get in touch directly … Email p••••••••@gmail.com Call or Text (41••••••27 Talk soon-Paul
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