Paul Swain

Experience

1. Inside Solutions Architect - Data Center

   GDT - General Datatech

   Jun 2015 — Present · Buffalo/Niagara, NY, US

   Presales consulting and quote building utilizing Dell’s MyQuotes Tool- Deal registrations with Dell’s and VMware’s Partner Central- Working with customers on assessing their business needs- Work closely with the Vendor Field resources and Distributor for pricing- Assist outside sales team in executing and achieving their territory and market business plans- Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc- Prepare basic designs based on plan review and specifications; develop an accurate bill of materials- Extensive interaction with customers, partners and team via phone and email- Travel as needed with outside Sales Team to support presentation and trade show activities- Maintain expert level of product knowledge and application- Listen, understand and convey customer requirements- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives- Maintain professional business relationships with target or assigned accounts- Provide status of ongoing projects and future projects- Identify and communicate customer\'s needs and sales opportunities to help future growth.

Education

• Erie Community College

  CCENT, Cisco Networking Academy

  2010 — 2011

• Buffalo State College

  Bachelor of Applied Science (B.A.Sc.), Computer Information Systems

  1994 — 1996

• Niagara University

  Master of Business Administration (M.B.A.)

  1998 — 2009

• Niagara County Community College

  Associate of Science (A.S.), Computer Science

  1992 — 1994

Skills

• Disaster Recovery
• Computer Hardware
• Pre-Sales
• Data Center
• Emc Storage
• Virtualization
• Storage Area Networks
• Solution Selling
• Storage
• Nas