Paul S.
Concierge @Mandarin Oriental
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WORK HISTORY
Concierge @Mandarin Oriental
Boston, MA, US
Source and build relationships with vendors for the benefit of my clients and guests.• Build unique experiences for a one-of-a-kind experience for each and every guest.• Reopened the Concierge Desk for a Five Star Hotel and Residence after an 18-month hiatus• Forbes five star trained for the anticipation of all guests and residential needs.• Created unique and memorable experiences beyond the normal expectations.
EDUCATION
UMass Boston
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Florida Atlantic University
Certificate, Hospitality and Tourism Management
Northern Essex Community College
Associate’s Degree, Computer and Information Sciences and Support Services
SKILLS
ABOUT PAUL S.
I have over 15 years of experience in Hospitality, working and leading in team environments. When it comes to teamwork, I wholeheartedly agree that people are the ones that make our clients, employees, and customer experiences positive, successful, and memorable. Core Competences1. Training and Development2. Employee Retention3. Diversity and Inclusion4. Residential Management5. Public and Media Relations6. Partnerships7. Outreach8. Community Involvement9. Change Management10. Continuing Education
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