Paul Smith
Head of IT Service Delivery @Triage
Signup · Get unlimited contacts
WORK HISTORY
Head of IT Service Delivery @Triage
In this role I am responsible for the delivery of exceptional IT services, this includes • Compliance and certification such as ISO27001, CyberEssentials Plus and SOC II Type 2 accreditation • Working as part of the Executive Team contributing to strategy and operations • Management of the IT budget and procurement of IT Services and Hardware • Supplier Management • Managing Service desk supporting from 180 - Implementation and management of several IT service desk tools such as Sysaid, Freshservice and Solarwinds • Support for all software and hardware including Windows Server, Linux, and numerous SAAS applications. Support currently is spread over 11 sites so remote support is a key part of the role • Implementing and managing the Microsoft 365 environment including Azure AD • Working with our third party security provider to manage Penetration Tests, Vulnerability Scans and Endpoint Security
EDUCATION
University of Sunderland
BTEC Higher National Diploma, Business and Finance; Business and Finance
University of Sunderland
Business and Finance
SKILLS
ABOUT PAUL SMITH
As the Head of IT Service Delivery at Triage, I am responsible for ensuring the quality, security, and efficiency of IT services across 11 sites and 180 users. I have over 25 years of experience in senior IT management, with a strong background in server, telephony, and network infrastructure and architecture design.I have successfully led the IT department to achieve ISO27001, CyberEssentials Plus, and SOC 2 Type 2 accreditation, demonstrating our commitment to IT compliance and best practices. I also contribute to the executive team\'s strategy and operations, manage the IT budget and procurement, and oversee the supplier and service desk management. I am passionate about delivering innovative solutions that meet complex business requirements and enhance customer satisfaction.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.