Paul Hong
- Role
- Senior Director of Product Design - Technology Workflows at ServiceNow
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Paul Hong
In business and beyond, I believe in design as a force for clarity, confidence, and good.…
Experience
Senior Director of Product Design - Technology Workflows
Mar 2021 — Present
We create experiences our customers love, empowering the most successful organizations in the world to transform their business with a singular seamless platform for technology and services. I lead a global team of 80+ leaders, managers, and product designers for all ServiceNow Technology Workflows products-our most established and largest areas of business, accounting for ~70% of total company annual revenue-including: IT Service Management (ITSM), IT Operations Management (ITOM)…
Education
UC San Diego
Bachelor of Science (B.S.), Cognitive Science
Skills
- User Interface
- Contextual Inquiry
- Design Implementation Review
- Design Mockups
- Network Security
- Use Case Analysis
- User Research
- Information Architecture
- Interaction Design
- Usability
- User Experience
- Usability Heuristic Evaluation
- User-Centered Design
- Requirements Gathering
- Agile Methodologies
- Persona
- User Experience Design
- User Interface Design
- Prototyping
- Scrum
- Cloud Applications
- Requirements Analysis
- Web Development
- Usability Testing
- Survey Design
- Technical Writing
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