Paul Rapoza
- Role
- Senior Project Manager at Genesys
- Location
- Fort Walton Beach, FL, US
- LinkedIn followers
- 500 followers
About Paul Rapoza
With over 30 years of experience, I\'ve navigated the worlds of both Waterfall and Agile…
Experience
Senior Project Manager
Sep 2016 — Present
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. Read more at:
Skills
- Integration
- Program Management
- Call Centers
- Troubleshooting
- Business Analysis
- Requirements Analysis
- Business Process Improvement
- Networking
- Contact Centers
- Sdlc
- Software as a Service (Saas)
- Vendor Management
- Quality Assurance
- Leadership
- Management
- Process Improvement
- Project Management
- Pmp
- Business Process
- Certified Project Manager
- Pbx
- Team Leadership
- Cross-Functional Team Leadership
- Pmo
- Telecommunications
- Ivr
- Saas
- Visio
- Software Project Management
- Change Management
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