Paul Raddon

About Paul Raddon

I joined HSBC in 1986 and have enjoyed several roles across the bank including Regional Head of SWD Management Services for HSBC Bank Mexico, Head of Regional Transaction Office LAM, US and Canada, Deputy Head of Global Transactions Team, Regional Head of Global Standards for Mexico before becoming Regional Head of Operations and International Markets Middle East, North Africa and Turkey in 2016.Having taken on the role of Head of Operations for HSBC Global Service Centres in Jan 2018, together with my team I am responsible for managing HSBC Group\'s network of global service centres with over employees, based across 8 countries. I am also focused on leveraging our digital capabilities to transform the experience for our customers, ensuring they continue to experience the world-class services they have come to expect from us. I see myself “fundamentally a change person”, having built a strong reputation for successfully leading large scale, rapid transformation, by introducing sustainable technology and behaviour change. Building high performing teams and working with them to drive strong commercial results that improve outcomes for customers and shareholders, is what energises me.One of my biggest passions is diversity, having lived in so many different countries during my career, I have seen first-hand the importance of bringing together diverse thoughts and perspectives to create effective teams and really reflect the needs of our customers. Outside of work, I like to spend as much time as possible with my wife and my children - son and daughter as well as playing Rugby, motor biking and bee keeping.

Experience

1. General Manager and Head of Operations, Global Service Centres

   HSBC

   Jan 2018 — Present