Paul Peters

Director Customer Success Specialists @CAS

Hannover, DE

CAS and ACS International have embraced the concept of Customer Success throughout the organization to ensure customers can extract the maximum value out of their investments in our products and services. These products and services also support our customers’ evolving objectives and business needs. With the explosion of data (journals, patents, substances, reactions, etc.) CAS is also ready to assist its customers with their digital platforms and information management needs. In my role as the Director of Customer Success Specialists I lead a global team of specialists who provide onsite or remote training and support to our customers or prospects. The training will be highly relevant to the customer situation, market segment and business needs of the users. My team includes direct reports in EMEA and the US. I will also support the customer success specialists located in Asia and their direct managers. The product portfolio of CAS that is supported by my team includes products like SciFinder-n, SciFinder, STN, PatentPak, MethodsNow, NCI Global, as well as future products in development. We will be working with a very diverse set of commercial research companies, patent offices and patent law firms as well as government and not-for-profit research organizations in any discipline of chemistry, life sciences, material sciences, engineering, analytical and applied sciences.

Hogeschool van Amsterdam

Bachelor of Science (BSc)