Paulomi P.
Customer Service Representative @Walmart
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WORK HISTORY
Customer Service Representative @Walmart
Toronto, ON, CA
Worked as a Customer Service Representative and Consumables Associate at Walmart, assisting customers with inquiries, returns, and product information.Handled transactions at the front end, resolving issues with professionalism and patience.Collaborated with team members to ensure smooth daily operations and excellent store presentation.Maintained shelves by organizing and restocking consumable goods efficiently.Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced retail environment.
EDUCATION
Vadodara Institute of Engineering., KOTAMBI, WAGHODIYA 080
Bachelor's degree
Conestoga College
Postgraduate Degree
ABOUT PAULOMI P.
As a Customer Service Representative at Affinity Marketing, I enhance customer satisfaction and streamline service processes, leading to improved client retention and efficiency. My role involves collaborating with cross-functional teams to resolve customer issues and implementing new service protocols to boost quality and reduce complaints.Previously, I served as a Data Analyst at Reliance Comfort Home and Mercury Techsol, where I analyzed operational data, developed Power BI dashboards, and automated SQL queries to enhance reporting accuracy. My educational background includes a Post-graduate in Web Development from Conestoga College and a Bachelor of Computer Engineering from Vadodara Institute of Engineering, equipping me with a strong foundation in data management and software development.I possess a robust set of technical skills, including data analyst, SQL query optimization, and data visualization, complemented by software knowledge in Power BI, Tableau, and Excel. My certifications in Python Programming and SQL for Data Analysis further solidify my expertise in leveraging data to drive business insights and solutions.What sets me apart is my ability to combine technical proficiency with strong communication and problem-solving skills, making me a valuable asset to any team. I am passionate about using data to solve real-world problems and am eager to contribute to a dynamic corporate environment where I can continue to grow and make a meaningful impact.
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