Paulo Dias

Global Director Vue Support Services @Pearson Vue

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2022 — Present

Global Director Vue Support Services @Pearson Vue

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Toronto, ON, CA

Drives global process improvement efforts, utilizes process methodologies to ensure optimal client service, minimize errors, and ensure consistent product delivery.Leads, mentor and oversees the VUE Support Services team globally.

EDUCATION

2012 — 2015

Marylhurst University

Bachelor of Science (BS), Business Administration and Management

1995 — 1999

Seneca Polytechnic

Diploma, major in Electronics Engineering Technology Control Systems, Electronics Engineering Technology

SKILLS

Curriculum DevelopmentManagementEducational TechnologyMoodleNeeds AnalysisContent DevelopmentLeadership DevelopmentTrainingTeam BuildingTeam LeadershipEnrollment ManagementTraining DeliveryHigher EducationAdmissionsBlended LearningAnalysisTechnical WritingE-LearningDistance LearningStaff DevelopmentCall Center Start-UpInstructor-Led TrainingCall Center AdministrationOperations ManagementAddieRevenue ForecastingInstructional TechnologyLearning Management SystemsAdult EducationBusiness DevelopmentInstructional DesignScormOrganizational LeadershipMotivationLearning ManagementOperating Budgets

ABOUT PAULO DIAS

20+ years of experience in customer service and support, sales, account management, and technology. Cross-functional collaborator with senior leadership roles in operations, service delivery, account management, strategic planning, new business development. Track record of cultivating high-performing teams that transform strategies into actionable initiatives delivered on budget and on time. Thrive in collaborative, fast-paced, customer-centric cultures.

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