Paulo de Freitas Alves
Technical Support Specialist @Maximizer
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WORK HISTORY
Technical Support Specialist @Maximizer
Vancouver, BC, CA
Respond to calls, emails and chat requests in a professional, customer-centric manner• Identify and escalate (triage) issues appropriately• Update cases in CRM accurately• General production support, including querying SQL databases, SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analysis Services and creating reports, including but not limited to recurring reports• Develop and execute SQL scripts to resolve production issues and create reports appropriately• Provide recommendations for improving processes and products, aiming to increase operational efficiency• Respond to questions from developers and end users throughout the development lifecycle• Complete functional testing on assigned projects
EDUCATION
Fatec Americana "Ministro Ralph Biasi"
Superior Incompleto
Anhanguera Educacional
Graduação
ABOUT PAULO DE FREITAS ALVES
Support Specialist
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