Paulo Antonelli
Department Lead - Customer Success and Operations (Vocational Qualifications and Training) @Pearson
Manchester, GB
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Apr 2022 — Present
Department Lead - Customer Success and Operations (Vocational Qualifications and Training) @Pearson
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Manchester, GB
EDUCATION
2011 — 2013
London Metropolitan University
Post Graduate Diploma in Management Studies
2019 — 2021
The Manchester Metropolitan University
Masters of Digital and Technology Solutions Apprenticeship
2013 — 2014
London Metropolitan University
Masters of Business Administration (MBA)
2004 — 2009
2004-2009 – The Open University
BSc Information Technology
SKILLS
Service DeliveryBusiness AnalysisStrategyBusiness PlanningOperations ManagementBudgetsResearchCustomer ServiceProject ManagementProject PlanningLeadership DevelopmentAnalysisHuman ResourcesOrganizational DevelopmentStrategic PlanningNegotiationTrainingService ImprovementCross-Functional Team LeadershipBusiness StrategyDistributed Team ManagementAccount ManagementChange ManagementEvent ManagementEmployee EngagementProcess ImprovementE-LearningTraining DeliveryRecruitingStaff DevelopmentBusiness DevelopmentStakeholder ManagementTeam LeadershipCoachingOperational ExcellenceLeadershipProject DeliveryOutsourcingBusiness Process ImprovementPerformance Management
ABOUT PAULO ANTONELLI
Department Lead - Customer Success and Operations
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