Paul Mueller

Vice President Collections @Connexus Credit Union

Minneapolis, MN, US

Collections and Asset Recovery Leader for $5B Credit Union servicing members across the United States. Lead high performing teams accountable for delinquency performance on non-performing loans in early-mid-late stage, charge-offs, loan losses and recoveries, and workouts. Reduced total DQ units by over 25% since January 2023. Improved recovery rates by more than 20% by adding additional recovery capacities. Increased service levels by more than 30%. Implemented robust Collections strategies to improve member contact rates and cures. Implemented digital contact channel- texting to improve member contact rates and self-service options.

Winona State University

Bachelor of Science (BS), Business Administration