Paul Mitchell
Head of Programme Management @The Entertainer
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WORK HISTORY
Head of Programme Management @The Entertainer
EDUCATION
The University of Sheffield
BSc, Mathematics and Physics
SKILLS
ABOUT PAUL MITCHELL
Profile: Experienced IT professional with 20 years’ experience in senior/management positions across both Retail and Service sectors. Substantial programme, project and service management experience. Strong commercial acumen, budget responsibility and supplier management. Process ordinated with a proven history of governance framework delivery. A hardworking and innovative with excellent communication and people management skills alongside a solid technical and business backgroundKey Skills Strategy: IT strategy creation, risk log, team restructuring, key supplier management, Thought leadership. Programme management: Governance frameworks, steering boards, dependency mapping, resource planning. Service improvements: Support service outsourcing, third party contract reviews, SLA uplifts, & continuous service improvement plans. Project delivery: ERP upgrades, ERP replacements, Website implementations, WMS upgrades. Security: Security roadmaps, Intune migration, policy creation, PCI compliance. Retail improvements: ePoS hardware and software upgrades, P2Pe PED deployments, tablet deployments Cloud migration: Migration of systems to all major cloud solutions, including Office365, Azure, AWS, Salesforce and Oracle cloud Infrastructure: Data centre migrations, WAN RFPs & migrations, wireless deployments. ITIL: Change control process, service improvement plans, capacity management.
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