Paul Drayton

Pre-sales Solution Manager - Enterprise Service Management @Capgemini

Windsor, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Pre-sales Solution Manager - Enterprise Service Management @Capgemini

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EDUCATION

N/A

Sheffield Hallam University

MSc, Information Engineering

N/A

Sheffield Hallam University

BEng (Hons), Computer Aided Engineering & Design

SKILLS

Solutions DevelopmentSolution SellingCloud ComputingSecurityEnterprise ArchitecturePre-SalesInfrastructureSolutions DesignTelecommunicationsWanItilIT Operations ManagementSolution ArchitectureService DeliveryIT TransformationVoipData CenterService TransformationCross-Functional Team LeadershipMplsService ManagementIT OutsourcingBusiness TransformationProfessional ServicesIT StrategyIT ManagementManaged ServicesProject Portfolio ManagementIT Service ManagementOutsourcingIncident Management

ABOUT PAUL DRAYTON

Driven, reliable and engaging senior digital transformation professional with over 25 years experience. Currently working as a Pre-Sales Solution Manager / Team Lead for Enterprise Service Management, ServiceNow & SIAM. Responsible for designing and developing Enterprises Service Management solutions. solutions including Service Integration, Target Operating Model Strategy, ITSM Tooling & Automation and ITSM Process mgnt. Engaged on large, complex Global Transformational Outsourcing Deals.Extensive experience in working in Core pre-sales Bid Teams - deal shaping & leading, managing solution teams, engaging in C-level client-facing meetings and final contract negotiations. Responsible for developing, costing and steering all aspects of the Cross Functional & Security Solutions at an Enterprise Level. Breadth of expertise Includes Service Management ITSM Toolsets, ServiceNow, ITIL v3 & ITIL4, DevOps Agile SAFe Governance, Service Reporting, Multi-sourcing frameworks, SIAM, ISMS 27001 Security Governance, Quality Management ISO9001, Automation & Digital Transformation, Service Take-on and Transition.Further experience in the post contract phase including Due Diligence planning & execution, Service Transfer programmes for operational and people aspects, Service Transition.Experienced with organising and working on very large global deals from various global locations Chicago, New York, Boston, Singapore, Milan, Frankfurt, Amsterdam, Munich, Mumbai, Pune. Experienced in managing virtual teams on global opportunities and pursuits ranging from 50 million to 1 billion EUR.

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Paul Drayton — Pre-sales Solution Manager - Enterprise Service Management at Capgemini in Windsor, GB | Unifers