Paul Mason

About Paul Mason

Principal Customer Success Manager with 10+ years of experience leading complex enterprise and OEM portfolios, managing $7–10M in ARR across Fortune organizations. Operate as a strategic advisor to executive stakeholders, aligning platform capabilities to business priorities and accelerating time-to-value.Consistently drive 115%+ Net Revenue Retention and 95%+ Gross Revenue Retention through proactive risk mitigation, outcome-based success planning, and disciplined value realization framework. Known for navigating organizational change, driving measurable outcomes, and building executive alignment around ROI goals.Deep expertise in enterprise SaaS, renewal and expansion strategy, executive stakeholder management, and cross-functional leadership. Partner closely with Sales, Product, Engineering, Legal, and Finance to drive adoption, negotiate complex renewals, and identify and close growth opportunities.Recognized for building scalable Customer Success motions, stabilizing high-risk accounts, and transforming customers into long-term strategic partners.Relationship Management | AI-enabled Automation | Enterprise SaaS Solutions | Exceeding Quotas | E-Commerce | Customer Success Management | P&L Ownership | CRM SalesForce | Relationship Building | Contract Negotiation | Business Development | Project Management | Executive-Level Presentations & QBRs | Data Analysis | Team Leadership | Forecasting & Budgeting | Digital Marketing | Startup Companies| Microsoft Office | Gainsight | Salesforce

Experience

1. Senior Enterprise Customer Success Manager

   SnapLogic

   May 2023 — Present · Charlotte, NC, US

   Account Management & Prioritization: Oversee a portfolio of 20+ high-value enterprise & OEM accounts across diverse industries, managing an ARR of $8M+ while ensuring high-priority client satisfaction.• Customer Obsession: 115%+ Net Revenue Retention (NRR) and 96% GRR by focusing on creating value for customers and identifying expansion opportunities from onboarding through renewal negotiations.• Operational Efficiency: Build and deliver strategic account plans that maximize customer value, foster long-term partnerships, and capitalize on strategic upsell opportunities including AI products.• Cross Functional Collaboration: Partner with Sales, Engineering, Product, Finance, Legal, and Marketing to design and execute tailored solutions that increased adoption, improved retention, and drove $1.1M in expansion revenue in 2025.• Generative AI Integration: Achieve 30% time savings on administrative tasks by embedding AI into daily workflows, enabling greater focus on customer outcomes and business growth.

Education

• Stonehill College

  BS, Bachelor of Science (BS) in Business Administration/Finance (Minored in Economics)

Skills

• Marin Software
• Display Advertising
• Forecasting
• Roi Optimization
• Ad Hoc Reporting
• Google Analytics
• Media Planning
• Omniture
• Manage Client Relationships
• Digital Media
• Customer Relationship Management (Crm)
• Digital Strategy
• Key Account Management
• Opportunity Assessments
• SEO
• Reporting & Analysis
• Customer Service
• E-Commerce Optimization
• Sem
• Customer Insight
• Search Advertising
• Online Advertising
• Digital Marketing
• Market Research
• Insight Generation
• Google Adwords
• Ppc
• Social Marketing
• Romi
• Web Analytics
• Integrated Marketing
• Social Media
• Marketing Roi
• Web Marketing
• Online Marketing
• Analytics
• Marketing
• Start-Ups
• Crm
• Mobile Marketing