Paul M.
Vice President Technology at Fidelity Investments
- Role
- Vice President at Fidelity Investments
- Location
- Ashland, MA, US
- LinkedIn followers
- 500 followers
About Paul M.
New thinking brings together product management and technology to work in an iterative…
Experience
Vice President
Jan 1994 — Present
Executive Bio• Tenacious Learner: Continually research and analyze to understand where new techniques can support business success. Gain hands-on experience in research, data-driven product roadmaps, positioning and execution.• Results-Driven Leader: Whether leading Baby Boomers, Gen X or Millennials in a direct or matrixed environment – isolate what is important to the team, support and understand individuals, earn trust, focus together on success.• Challenger of Conventional Wisdom: Always ask WHY. Improve the customer experience through smart, strategic thinking that anticipates outcomes. Create Roadmaps that drive efficiency and profitability. Champion fresh and innovative views.• Champion of Simplicity over Complexity: Identify patterns and define a logical construct for organizing and structuring, based on the needs of the consumer and the external environment. • Deeply experienced and adaptable: Continuously evolve within rapidly changing technology and business environments. Latest Work Experience• Lead an Agile, high-performing, cross business, multi-channel Squad focused on Contact Center and Digital technology solutions• Formed net new Squad, established Agile process, working agreements, created comradery, diversity, squad identity and vision • Successfully designed and deployed new solutions which efficiently support external customer experiences for Chat, Virtual Assistant, Email, Voice – Objective to reduce Contact Center phone volume while still giving customer the best channel option• Define roadmap, set an overall strategy/vision to direct the squad’s work - working closely with senior leaders to understand and drive alignment on the tribe’s business strategy, goals, objectives and innovative thoughts
Education
University of Massachusetts Lowell
BS
1984 — 1989
Skills
- 401k
- Agile Methodologies
- Management
- Speech Recognition
- Business Process Improvement
- Business Analysis
- Program Management
- Enterprise Architecture
- Vendor Management
- Integration
- Defined Contribution
- Pmp
- Customer Experience
- Outsourcing
- Requirements Analysis
- Ivr
- Financial Services
- Contact Centers
- Telephony
- Mutual Funds
- Executive Management
- Sdlc
- Data Center
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