Paul Little

About Paul Little

I am a client-focused technology leader with more than two decades of experience driving innovation, operational excellence, and client success across software development, infrastructure, and technical operations. My career has been defined by building high-performing teams, modernizing complex systems, and aligning technology strategy with business outcomes in the financial services and fintech space. At FIS, I advanced through a series of technical and leadership roles within the Commercial Loan Servicing (CLS/ACBS) suite, ultimately serving as Head of Client Experience & Service Delivery. In this role, I led global teams to achieve a 99% operational satisfaction score, reduced ticket and defect backlogs by double-digit percentages, and expanded managed service practices that grew recurring revenue by 50% in three years. Earlier, as Head of Managed Services, I established a formal practice that doubled client adoption and tripled annual recurring revenue, while as CTO I directed global software development, QA, infrastructure, and delivery functions for a team of 160 employees with a $5M annual budget. Throughout my career, I’ve been recognized for fostering collaboration, mentoring future leaders, and creating scalable solutions that improve client experience and accelerate time-to-value. My technical foundation—spanning C#, SQL, XML, HTML, LANSA, C++, and enterprise solution architecture—has been complemented by expertise in risk management, contract negotiation, and customer success strategy. I thrive at the intersection of technology and business, where innovation meets execution. Whether modernizing deployment practices, streamlining operations, or elevating client satisfaction, I bring a proven ability to transform challenges into opportunities and deliver measurable results.

Experience

1. Senior Consultant, Cls Practice

   The Lending Practice

   Dec 2025 — Present

   Provide expert guidance in commercial lending technology to enhance client outcomes. • Serve as a Senior Subject Matter Expert (SME) for FIS Commercial Loan Servicing (CLS) solutions. • Collaborate with clients to identify technology needs and implement effective solutions.

Education

• University of Phoenix

  Business Information Systems

  1999 — 2001

Skills

• Identity Management
• Sdlc
• Business Process Improvement
• IT Management
• IT Operations
• Information Technology
• Process Improvement
• Vendor Management
• Technical Support
• Business Analysis
• Requirements Analysis
• Software Project Management
• Itil
• Visio
• Software Development Life Cycle (Sdlc)
• IT Service Management
• Process Automation
• Pmp
• Leadership
• Security
• Disaster Recovery
• Enterprise Architecture
• Technology Evaluation
• IT Strategy
• Integration
• Project Management
• Sla
• Data Center
• Windows
• Ibm Iseries
• Information Security