Paul Levie
Ecommerce Consultant @Worldwide Golf
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WORK HISTORY
Ecommerce Consultant @Worldwide Golf
Hartford, CT, US
Mike\'s Golf Outlet is a golf specialty retailer with 15 years of experience in retail and Etail golf sales. Our store has developed a following in Hartford and throughout New England and we pride ourselves in providing customers with a top-notch experience in a very unique retail setting. Our goal is to bring the same level of service to our e-commerce customers as we do to our brick-and-mortar customers.• Providing our e-tail customers with the best golf service experience in the game. • Efficiently responding to customer calls, emails and chats with regard to the latest golf products, clubs, and custom club fittings. Provide consultations and club fittings to create custom club orders for patrons. • Follow up with previous customers to build loyalty and bring in add-on sales. Quickly troubleshoot various issues. • Work within multiple Order Management Systems inclusive of Channel Advisor, Big Commerce, Ship Works, and eBay. Answer calls and emails for all our online sales channels in order to assist customers with placing orders, rectifying order problems, or providing product knowledge. • Engage in product and custom fitting training directly with vendor reps from brands like TaylorMade, Callaway, Titleist, and Mizuno. Ability to multi-task in order to complete all required job duties each day.
EDUCATION
Boston College
B.A., Political Science
St. Thomas University
M.A., Sports Administration
SKILLS
ABOUT PAUL LEVIE
I am a client services and operations leader with proven expertise in ticketing, sports industry management, and database-driven software support. For more than 20 years, I have partnered with high-profile organizations—including Major League Baseball teams, top collegiate programs, and the U.S. Military Academy—to streamline ticketing operations, implement technology solutions, and elevate the customer experience.My career foundation in collegiate and professional athletics gave me hands-on leadership in multimillion-dollar ticketing programs, event operations, and systems administration using platforms like Paciolan and Ticketmaster. I later expanded into software and client services, specializing in SQL and Sybase database support on UNIX, troubleshooting, data conversions, and delivering tailored solutions for major sports franchises.Recognized as the Voice of the Customer, I excel at bridging technical and business needs, aligning teams, and turning challenges into workable solutions that drive revenue and retention. My approach consistently strengthens partnerships, improves operations, and delivers measurable results.Core Areas of Expertise:Client Service & Customer SuccessTicketing & Sales Operations (Sports & Entertainment)Data Analysis & Database Management (SQL, Sybase)Software & Technology ImplementationLeadership & Project ManagementProcess Optimization & Customer EngagementIf your organization needs a collaborative leader who can design strategies, solve operational challenges, and deliver exceptional client experiences, let’s connect. Contact: p••••••••@gmail.com
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