Paul L.
Top-Performing Sales and Service Professional with a proven track record of exceeding performance goals in competitive environments across multiple industries.
- Role
- Member Experience Associate at Hilton Grand Vacations
- Location
- Cape Coral, FL, US
- LinkedIn followers
- 500 followers
About Paul L.
Top-Performing Sales and Service Professional with a proven track record of exceeding performance goals in competitive environments across multiple industries.
Experience
Member Experience Associate
Aug 2025 — Present
Top Performer - Circle of Excellence Awards Q3 2025 + October 2025Q3 2025 - Recognized for going above-and-beyond for Owners, maintaining excellent rapport and providing all-around excellent customer service. October 2025 - Recognized for attaining 4.9/5.0 Owner survey rating.
Education
Fordham Gabelli School of Business
MBA, Management Information Systems and Services
1990 — 1996
Fordham University
BA, Economics and Mathematics
1986 — 1990
Harvard Kennedy School
Executive Certificate, Promoting Organizational Innovation and Change
2002 — 2003
Harvard Kennedy School
Executive Certificate, Managing People for Maximum Performance
2002 — 2003
ITIL Foundation Course
Certificate
2001 — 2002
Skills
- Risk Management
- IT Service Management
- Change Management
- Business Strategy
- Managed Services
- Integration
- Project Portfolio Management
- Resource Management
- Itil Certified
- Operations Management
- Strategic Planning
- IT Management
- Disaster Recovery
- Strategic Consulting
- Incident Management
- Project Management
- IT Outsourcing
- Business Process
- Cloud Computing
- Process Improvement
- Cross-Functional Team Leadership
- Governance
- Business Process Improvement
- Service Desk
- Team Building
- Management
- Business Intelligence
- Infrastructure
- Vendor Management
- Business Transformation
- Professional Services
- Security
- Enterprise Architecture
- Team Leadership
- Data Center
- IT Strategy
- Service Delivery
- Budgets
- Business Analysis
- IT Transformation
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