Paul Knutton
Senior Director, Onboarding Strategy @Monetate
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WORK HISTORY
Senior Director, Onboarding Strategy @Monetate
EDUCATION
University of West London
Business and Finance
SKILLS
ABOUT PAUL KNUTTON
I’m a senior ecommerce and digital experience leader with 20+ years shaping growth for global brands and SaaS platforms. My expertise spans ecommerce strategy, customer experience, CRM, onboarding and personalisation. I have a proven ability to translate complex challenges into measurable results.At Monetate, I lead global consulting and onboarding across more than 300 clients. I reduce Time to Value, raise CSAT, and increase team utilisation by scaling structured onboarding and service frameworks. I work with brands including Chanel, Pandora, Adidas and John Lewis. Earlier in my career at Boden, I launched the company’s first ecommerce site and scaled trading and customer journeys across the UK, US and Europe.I am passionate about combining strategic clarity with hands-on delivery to help businesses scale smarter. I work best where customer value and commercial outcomes are aligned, and where digital experience is seen as a growth driver.
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