Paul M.

Head of Change Management

Role
Head of Change Management at MassMutual
Location
Plymouth, MA, US
LinkedIn followers
500 followers

About Paul M.

I lead transformational learning and change initiatives that empower people to do their best work and drive measurable business outcomes. With a strong background in talent development, organizational effectiveness, training design, and change management, I create employee experiences that accelerate performance, engagement, and growth.Passionate about the employee journey, the evolution of AI, and the future of work, I apply data-driven methodologies to optimize the employee experience and build agile, resilient workforces aligned with strategic goals.Partnering with senior leaders and stakeholders, I cultivate cultures of innovation, collaboration, and continuous learning. At the heart of my approach is a commitment to delivering learning, talent, and change solutions that not only strengthen organizational resilience but drive employee readiness, upskilling, and adoption.

Experience

  1. Head of Change Management

    MassMutual

    Sep 2025 — Present · Boston, MA, US

Education

  • Minneapolis Business College

    Accounting and Finance

    1988 — 1989

  • Penn Foster Group

    Bachelor’s Degree, Business Administration and Management

    2013 — 2018

  • Western Governors University

    Master of Science - MS, Management, Leadership and Organizational Effectiveness

    2018 — 2020

Skills

  • Program Management
  • Profit and Loss
  • Leadership Development
  • Team Leadership
  • Retail
  • Multi-Unit Management
  • Human Resources
  • Talent Management
  • Cross-Functional Team Leadership
  • Strategy
  • Operations Management
  • Training Delivery
  • Merchandising
  • Team Building
  • Management
  • Store Systems
  • Reverse Logistics
  • Big Box
  • Process Consulting
  • Inventory Management
  • Inventory Control
  • Coaching
  • Operational Excellence
  • Customer Experience
  • Process Improvement
  • Leadership
  • Multi-Unit
  • Business Process
  • Store Management
  • Process Engineering
  • Multi-Channel Retail
  • Analysis
  • Hiring
  • Operations
  • Project Management
  • Loss Prevention
  • Performance Management
  • Employee Training
  • Integration
  • Driving Results

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Paul M. — Head of Change Management at MassMutual in Plymouth, MA, US | Unifers