Paul Kang
Manager, IT Support @Propel Insurance
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WORK HISTORY
Manager, IT Support @Propel Insurance
Manages a team of 5 Support Specialist • Provides 1:1’s with team members to coach and help them develop skills in their job/career • Creates and provides analytics in Zendesk Ticketing System and Zoom/RingCentral • Using reports to manage and meet SLAs • Purchases hardware and software through CDW and RedNight • Provides inventory reports • Provides an escalation point for the support specialists team • Experience in Zoom as an admin and creating conference rooms
EDUCATION
University of Washington
Bachelor of Science - BS, Information Technology
SKILLS
ABOUT PAUL KANG
A dynamic and accomplished IT leader with over 4 years of experience in leading diverse…
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