Paul Kang
- Role
- Manager, IT Support at Propel Insurance
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Paul Kang
A dynamic and accomplished IT leader with over 4 years of experience in leading diverse…
Experience
Manager, IT Support
Apr 2022 — Present
Manages a team of 5 Support Specialist • Provides 1:1’s with team members to coach and help them develop skills in their job/career • Creates and provides analytics in Zendesk Ticketing System and Zoom/RingCentral • Using reports to manage and meet SLAs • Purchases hardware and software through CDW and RedNight • Provides inventory reports • Provides an escalation point for the support specialists team • Experience in Zoom as an admin and creating conference rooms
Education
University of Washington
Bachelor of Science - BS, Information Technology
Skills
- Project Management
- Teamwork
- Powerpoint
- Team Leadership
- Event Planning
- Research
- Microsoft Office
- Microsoft Word
- Python
- Management
- Microsoft Excel
- Leadership
- Customer Service
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