Paul Ridenour
Talent Solutions Leader | Managed Solutions Architect | Driving Scalable Workforce Strategies Across Industrial & Technical Sectors
- Role
- Program Implementation and Engineering Manager at Volt
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Paul Ridenour
I\'m a Talent Solutions and MSP Solutions Architect with a rare combination of engineering…
Experience
Program Implementation and Engineering Manager
Oct 2019 — Present · Milwaukee, WI, US
Directed large-scale, nationwide scope-of-work programs for a leading automotive OEM, overseeing a team of 20+ engineers, technicians, and coordinators.Drove customer satisfaction and account growth by identifying operational gaps and launching new service delivery models tailored to client needs.Defined KPIs and led performance reviews for delivery teams, ensuring continuous improvement through collaboration with engineering and customer service departments.Strengthened P&L performance and secured contract renewals by aligning internal operations with dealer-style standards and client objectives.Spearheaded recruitment, onboarding, and performance management of technical partners and managed service programs across the U.S.Designed and executed go-to-market strategies for engineering services, aligning coverage and capabilities with business goals and regional demand.Negotiated service agreements and launched implementation strategies that enhanced delivery metrics and boosted network efficiency.Established a national internship pipeline for a major OEM, improving technician development and increasing the long-term quality of service partners.Led successful onboarding of key accounts, transitioning 20+ contingent staff to managed services within two weeks through coordinated cross-functional efforts.
Education
University of Wisconsin-Madison
Master of Business Administration (MBA)
2015 — 2018
Purdue University
BS
1996 — 2000
Purdue University Northwest
MS
2004 — 2006
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