Paul Clark

WORK HISTORY

EDUCATION

ABOUT PAUL CLARK

What I doI have over 13 years of experience as a COO and Operations Director eCommerce where I’ve applied my background in continuous improvement and systems thinking to significantly grow organisations, eliminate waste from processes and improve the customer experience.Where I’ve beenStarting my career in financial services, I gained experience in a number of departments and always enjoyed solving problems and finding ways to improve how work was done. When I learnt about lean service and systems thinking I was able to combine all of this to bring significant benefits to customers, the company and those who did the work.It was this combination of skills and mindset that led to an ex-colleague headhunting me to join his eCommerce business as COO. Selling to start with on the Amazon and eBay marketplace, I played a key role scaling and automating operations, improving supply chain and the customer experience. This included leading the global expansion programme which included adding additional marketplaces, territories and product categories. After 10 enjoyable years, I was interested to see another side of online retail so joined Klekt.com as Operations Director. A two-sided marketplace for buying and selling limited-edition sneakers and streetwear, the business was in scale-up phase with order volumes doubling in each of the two years I was with the company, which also saw the opening of a new warehouse facility in the Netherlands.My top achievements- Delivering over £1.2million of annualised cost savings through process improvements and removal of waste and failure demand at Friends Provident- Heading global expansion which resulted in 14x growth at INNOV8- Reducing courier costs by 34% in year 1 and a further 12% the following year at KlektWhere now?I’m looking for the next opportunity where I can bring my unique blend of a lean/systems thinking mindset with experience of scaling up and expanding companies. Connect and let’s talk about how I can help with the growth strategy of your business.