Paul Jackman
Customer Transformation Lead @Thames Water
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WORK HISTORY
Customer Transformation Lead @Thames Water
EDUCATION
Bulmershe Secondary School
A-Levels in Maths (Pure and Applied) , Physics , Graphical Communication
ABOUT PAUL JACKMAN
Results driven programme and projects professional with a proven track record of leading complex business transformation and delivering high-impact change. Skilled in driving operational efficiency, stakeholder management, and benefit realisation through direct, matrix and cross functional teams in large, market leading businesses. Adept at managing programmes and large projects from strategy to execution, optimising time, cost, and quality to achieve measurable business success. Passionate about fostering a culture of personal development and continuous improvement to drive business growth.Sector audiences include Head Office, business unit and store environments as well as third party partnerships.Key Achievements include: Developed, delivered and evolved an all-new tool hire proposition for B&Q retail and trade customers. Collaborated with the industry market leader to develop the proposition starting from in store 3rd party concessions through to an own brand Tool Hire service offering products. Accountable for the cross functional delivery of B&Q stores within a store in Asda supermarkets, delivered under budget and ahead of original deadline, halving the standard new store critical path timeline. Led the business change to 8,800 users for the implementation of Google Apps for Business across Waitrose head office, supply chain and store estate. Collaborated with third party consultants to accelerate adoption and establish new ways of working. Delivered a completely new stock replenishment process and equipment to 200+ supermarket branches. Managed the implementation team and third-party suppliers to deliver 10 months ahead of schedule, 25% below budget and realising a significant efficiency saving
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