Pauline Kostopoulos

About Pauline Kostopoulos

I am a human-centered designer with a background in applied learning science. I help people design learning experiences, facilitate information-sharing, and communicate ideas with purpose. My work bridges strategy and empathy: uncovering learner insights, co-creating content with subject matter experts, and transforming complex information into meaningful, actionable learning.My work spans three main areas:* Customer and product education – designing scalable learning experiences for digital platforms and SaaS users.* Social impact learning – building training and information-sharing programs for community organizations and refugee sponsorship networks.* Professional growth and leadership – creating reflection-driven learning experiences that help professionals develop purpose and self-awareness.

Experience

1. Learning Experience Design Lead

   Braze

   Aug 2025 — Present · New York, NY, US

   I design learning solutions that empower Braze customers and partners. My work focuses on applying learning design principles to solve key business challenges, simplify complex concepts, and build a strong community around the Braze product. I also develop thought leadership content on effective brand engagement to help users succeed and drive the impact of the Braze learning site.

Education

• City University of New York-Hunter College

  Master's Degree

• New York University

  Bachelor's Degree

Skills

• Project Management
• Social Media
• Program Evaluation
• Spss
• Public Speaking
• Blogging
• Management
• Research
• Editing
• Nonprofits
• Program Management
• Microsoft Office
• Microsoft Excel
• Writing
• Teaching