Pauline W.

About Pauline W.

Consistently delivers outstanding results and exceeds expectations and accountabilities. Exceeds aggressive targets and objectives. Results add significant value to the team, business and/or customer/client relationships and experience…This employee serves as a role model for the team and organization.” — Quote from recent reviewEMPLOYMENT PROFILEDynamic and trusted leader and executive ally: Over 20 years’ experience expertly managing day-to-day operations and complex projects, while providing critical support to top executives within leading firms and globally operated organizations. Demonstrated expertise in project management, while maximizing budgets. Offers excellence in leadership, influencing, staff development, mentoring, and supervision. Serves as a trusted role model and subject matter expert.Results-driven gatekeeper and business optimizer: Skilled at enhancing productivity by organizing, streamlining, and deploying business systems and processes that increase efficiencies and cost savings. Entrusted with gatekeeping to assist executives in focusing on high-value activities. Proficient at managing the HR lifecycle and implementing new processes to improve the employee experience. Competent and productive execution: Notable for the ability to transform the office environment, workspace and culture—increasing workforce engagement and morale, while enhancing the brand and office ambiance. Consistently delivers outstanding results; exceeds aggressive targets and objectives; and adds significant value to businesses, teams, and client relationships. Passion for startup environments—providing agility, the ability to pivot, creative problem-solving, and innovative energy. HIGHLIGHTED SKILLSOffice Management, Administrative Management, Facility Services, Executive Office Administration, Partner & Client Relations, Project Management, Office Space Planning, Conference Services, Office IT Coordination, Contracts, Leadership & Supervisory, Business Process Improvements, Records Management, Human Resources Management, Employee Training & Mentoring, Accounts Payable & Receivable, Vendor Management & Procurement, Travel Arrangements & Calendaring, Time Card Management, Digital Literacy & Remote Tools, Data Entry, Purchase OrdersTechnologies: AI Software, MS Office: Word, Excel, PowerPoint, Microsoft Teams, Office365, Sage 100 Contractor, Sage Paperless, Adobe Acrobat Pro, Dropbox, G-Suite, ConnectWise, QuickBooks, DocuSign, SharePoint, Concur

Experience

1. Lead Coordinator Office Services

   KPMG US

   Apr 2022 — Present · Seattle, WA, US

   Co-manages office operations and administration of client and partner services for a premier international account services firm, with over 700 employees in the Seattle office and clients worldwide, while providing leadership and planning for company initiatives—improving efficiencies, productivity, communication, and morale across the enterprise Highlighted Contributions: Manages critical office, client, and partner functions, including logistics, “hoteling,” catering, conference services, meetings and events, billing, meeting room technologies, campus recruiting, and pre-planning—all planned with precision and executed flawlessly Coordinates facility services, including security, purchasing, vendor management, maintenance and repairs, kitchen and appliances, shipping and receiving, drawer and keys—serving as a subject matter expert who supports others facing challenging facility issues Serves as the main point of contact between client groups, vendors, and all departments within the firm on specified projects and events—optimizing communication and effective decision-making across the corporation Offers vision, logistics, and budget assistance for large client events and meetings—ensuring client loyalty and satisfaction Identifies and implements best practices and industry standards—thereby enhancing organizational culture and excellence Develops and streamlines procedures for onboarding, coordinates new employee orientations, and develops talent—while serving as a trusted role model and someone who inspires others Acts as resource planner, subject matter expert, and problem-solver on issues pertaining to office functions across the enterprise Serves as KPMG cultural ambassador; participates in Diversity, Equity, and Inclusion (DEI) initiatives, KPMG Network of Women Volunteers, Community Impact Week, and Living Green Network

Education

• North Seattle College

  Accounting & Quickbooks, Accounting for Small Business

  2014 — 2014

• Seattle Central College

  Office Management Certification

  2015

• Seattle Central College & The Learning Resources Network

  Programming for Non-Programmers Certificate

  2019 — 2019

Skills

• Project Management
• Office IT Coordination
• Quickbooks
• Sales Force
• Paychex
• Oral Communication
• Customer Service
• Procurement
• IT Procurement
• Office Administration
• Insurance
• Project Coordination
• Health Insurance
• Sharepoint
• New Business Development
• Operations Management
• Teambox
• Data Entry
• Cross-Functional Teams
• Emergency Disaster Preparedness
• Contract Management
• Contract Monitoring
• Team Leadership
• Human Resources
• Connectwise
• Event Planning
• Outlook
• Administrative Assistants
• Mywave/Zywave
• Manage Client Relationships
• Microsoft Office
• Sales
• Leadership
• Thought Farmer
• Microsoft Excel
• Vendor Management
• Recruiting
• Sagitta/ Epic
• Account Management
• Hris Database Management