Pauline Robinson
Senior IT Leader | Customer Success Executive | Enterprise Program Manager | Digital Transformation | Stakeholder Engagement | Driving Technology Adoption & Organizational Growth
- Role
- Sr Customer Success Account Manager at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Sr Customer Success Account Manager
Dec 2019 — Present · Charlotte, NC, US
Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.Mangage deployments
Education
University of North Carolina at Charlotte
B.S.B.A
University of Maryland University College
M.S
Central Piedmont Community College
Associates
Skills
- Ambulatory
- Requirements Analysis
- Regression Testing
- Consulting
- Epic Willow
- Healthcare Information Technology
- Integration Testing
- System Testing
- Communication Skills
- Hl7
- Epic Cadence
- System Implementations
- Epic Radiant
- IT Project & Program Management
- Unit Testing
- Visio
- Integration
- Regulatory Compliance
- Epic Prelude
- Process Improvement
- Epic Optime
- Requirement Gathering
- Software Documentation
- Epic Systems
- Hands-on Training
- Emr
- Management
- Team Building
- Testing
- Configuration
- Team Leadership
- Application Support Management
- Teamwork
- System Design
- Quality Assurance
- Quality Control
- User Acceptance Testing
- Healthcare
- Business Analysis
- Cpoe
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