Pauline Kwok
Analytics Manager, Revenue Operations @Grafana Labs
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WORK HISTORY
Analytics Manager, Revenue Operations @Grafana Labs
Toronto, ON, CA
Partner with GTM, RevOps, and Finance to build scalable analytics, dashboards, and data models that improve visibility into pipeline health, rep performance, and revenue growth.Highlights+ Developing unified GTM dashboards connecting Salesforce, BigQuery, and dbt models into Grafana for pipeline, quota, and campaign influence tracking.+ Standardizing core revenue and performance KPIs across Sales and Marketing to improve forecast consistency and leadership decision-making.+ Partnering with RevOps and Finance on rep productivity, coverage capacity, and consumption-based modelling to support planning and headcount strategy.+ Addressing key GTM analytics gaps through cross-functional collaboration to improve data reliability, adoption, and decision-making speed.
EDUCATION
Seneca Polytechnic
Hospitality Management Diploma, Hotel and Restaurant Management
OCAD University
Bachelor of Design, Graphic Design
Universidad Isabel I
Master's of Project Management, Legal and Economic Studies
Universidad Isabel I
Master's of Big Data and Business Intelligence
ABOUT PAULINE KWOK
I believe there’s always something to learn from each and every person in the room, and in every conversation. My current focus is on transforming complex reporting ecosystems into clear narratives that teams can act on. I bring a background spanning hospitality, marketing, and SaaS analytics: from building pricing frameworks to architecting enterprise-scale dashboards.I care deeply about enablement and storytelling. Data should connect people, not overwhelm them, and the best insights are the ones everyone understands. Whether it’s a presentation, dashboard, or strategy doc, I strive to make data simple, relevant, and human.Good insights provoke and challenge a team’s thinking and actions. A dashboard isn’t a final product, as it’s the beginning of a conversation. It should guide its viewer (whether stakeholder, client, account manager, or executive etc) through what happened, how it happened, why it happened, and what to do next.
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