Pauline Capps

Firm Administrator @Cook & Associates

Atlanta, GA, US

Manage staff including implementing office policies, managing, and monitoring work from home, time off. Maintain consistency of workflow, office coverage, customer service, and employee growth and advancement. Draft, implement, maintain, improve, and monitor execution of employment policies and procedures Ensure that business systems and processes are fully documented in writing, organized, and available to the team. Create and format client invoices Edit cost, time and narratives Resolve billing inquiries Follow-up with clients on outstanding accounts receivable Responsible for processing all aspects of Accounts Payable and Accounts Receivable Assist with new hire orientation, onboarding, I-9 verifications and staff integration process

Emory University

Certificate, Paralegal Studies

Reinhardt University

Bachelor's, Business Administration