Paul Incao

About Paul Incao

Board Game Developer Hobbyist with Stronghold Games- Accomplished IT Professional with 30+ years of continuous service in the Financial Services Industry and a proven track record of delivering business intelligence reporting solutions focused on operational efficiencies, financial management, risk mitigation, and IT governance- Proven strategic thinker and high performance team builder with demonstrated ability to manage and inspire diverse, global teams- Proven track record of ensuring organizational best practice service based execution leveraging IT Service Management (ITSM) foundations- Proven strategic thinker and high performance team builder with demonstrated ability to manage and inspire diverse, global teams- 15 years of IT Service Owner experience within various IT infrastructure support organizations- 10 Year of IT Service Management business processes maturity, leveraging ITIL best practice- Proven strategic thinker and high performance team builder with demonstrated ability to manage and inspire diverse, global teams- Strong collaborator and outside the box thinker, helping to ensure projects are delivered on-time while setting foundation for continual growth opportunities- Experience working in a highly sophisticated organization, both in terms of technology and organizational complexity- Client Relationships: Ability to forge relationships at all levels. Managing service levels and monitoring on-going project and support needs.Specialties- Apptio TBMA Certified 2018, ITIL V3 Foundation Certified- Experienced with developing software functional requirements for financial and systems automation solutions- Diverse and extensive research, development, and project management experience- Experienced with building metrics and reporting solutions, extracting data from complex data model authoritative sources.

Experience

1. Director

   BNY

   Oct 2018 — Present · New York, NY, US

   Managing Product and Service aligned Cost Transparency and Recovery along with Business Management Reporting for the CTO organization. Program Lead for Public Cloud FinOps work-stream.

Education

• Fordham University

  Bachelor of Science (BS), Computer Science

  1982 — 1986

Skills

• Pmo
• Leadership
• Research
• Board Games
• Service Catalog
• Game Design
• Program Management
• IT Operations
• Business Process
• Business Process Re-Engineering
• Teaching
• Higher Education
• Public Speaking
• IT Outsourcing
• Reporting Metrics
• Integration
• Project Portfolio Management
• Vendor Management
• Investment Banking
• Business Continuity
• Offshoring
• Strategy
• Microsoft Office
• Service Delivery
• Process Engineering
• Software Project Management
• Business Analysis
• Financial Metrics
• Servers
• Itil
• Outsourcing
• Project Delivery
• Microsoft Word
• Team Leadership
• Project Management
• IT Management
• IT Procurement
• Itil Certified
• IT Service Management
• Change Management