Paulina Kluk
Senior Service Essentials Specialist - Growth Regions @卡特彼勒
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WORK HISTORY
Senior Service Essentials Specialist - Growth Regions @卡特彼勒
Member of the Lifecycle Products & Services Team within Customer Solutions Growth Regions, covering Latin America, Africa, the Middle East, Southeast Asia, India, and China.My primary role is to serve as the voice of the customer, actively seeking out unmet customer needs and driving project requirements to address these gaps and enhance our offerings.Additionally, I contribute to the development of requirements for digital improvements that have a direct impact on e-commerce sales.I also lead dealer training and raise awareness among dealers about our products and solutions within specific aftermarket product groups.
EDUCATION
The College of St. Scholastica
Master of Business Administration (M.B.A.), Leadership and Change
St. Catherine University
Minor in Healthcare Sales
University of St. Thomas
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
SKILLS
ABOUT PAULINA KLUK
I’m a curious, analytical thinker who thrives on turning feedback and data into actionable insights. I enjoy digging into complex problems and using the findings to create more efficient ways of tackling them. Whether it’s optimizing processes, enhancing customer experiences, or improving the way teams operate, I’m driven by impact and clarity. Change is the only constant, and I am passionate about engaging with it and managing it within the organizations and teams I work with.What excites me most is creating solutions that are not only data-informed but also deeply rooted in real-world needs - always keeping the end-user in mind. I believe that great processes and great experiences go hand in hand, and I’m passionate about designing both with intention.
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