Paulina D.

About Paulina D.

As an Insurance Claims Supervisor with over 7 years of specialized experience in automotive claims analysis and settlements, I’m passionate about leading teams to deliver exceptional service while ensuring compliance with industry standards. I’ve had the privilege of working with high-performing teams at GEICO, where I’ve honed my expertise in bodily injury claims, litigation management, and operational excellence.Throughout my career, I’ve been committed to driving process improvements and developing best practices to streamline claims workflows, resulting in reduced settlement times, increased customer satisfaction, and optimized business outcomes. I thrive in fast-paced environments where I can leverage my skills in leadership, team development, and claims performance management to foster collaboration and drive results.Key strengths include:*Leading and coaching cross-functional teams to achieve performance excellence.*Implementing Standard Operating Procedures (SOPs) that improve claims processing efficiency and customer satisfaction.*Managing complex claims investigations and litigation, while negotiating favorable settlements that align with company objectives.*Developing training programs to empower claims professionals and promote continuous learning and growth.*Cultivating a culture of professionalism, inclusion, and teamwork to achieve both individual and organizational goals.I’m always enthusiastic about new opportunities to contribute to a company’s success, particularly in dynamic and customer-focused environments. Let’s connect if you’d like to collaborate or learn more about my experience in claims management and team leadership.

Experience

1. Bodily Injury Claims Supervisor

   GEICO

   Jul 2022 — Present · Poway, CA, US

   Mentored and trained claims examiners on best practices for investigating, evaluating, and negotiating bodily injury claims, fostering professional growth and development within the team• Provided leadership and guidance, ensuring timely and accurate evaluation and resolution of soft tissue injury claims in accordance with company policies and regulatory requirements• Developed and implemented training programs for claims adjusters, equipping them with specialized knowledge and skills in assessing soft tissue injuries, including understanding medical terminology, treatment options, and prognosis.• Conducted regular case reviews and audits to ensure consistency and quality in the handling of soft tissue injury claims, identifying opportunities for improvement and providing targeted coaching and feedback to claims adjusters.• Fostered a collaborative and supportive team environment, encouraging open communication and knowledge sharing among claims adjusters to enhance expertise and efficiency in managing soft tissue injury claims.• Spearheaded initiatives to streamline the evaluation and settlement process for soft tissue injury claims, resulting in reduced settlement times, reduction in average loss payment and increased customer satisfaction

Education

• Scripps Ranch High School

  High School Diploma

  2008 — 2011

• California State University San Marcos

  Bachelor of Arts (B.A.), Human Development, Health and Human Services

  2011 — 2016