Paulina G.
Process Excellence Manager @Bayer
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WORK HISTORY
Process Excellence Manager @Bayer
Leverkusen, DE
Key Responsibilities- Manage cross-process topics and process supporting activities- Identify user/customer experience needs and expectations- Drive performance management and identify process/service improvement needs, risks, or opportunities- Design user/customer-centric solutions and optimize touch points across all personasLead process automation initiatives- Support the Global Process Owner (GPO) in process design and implementations- Prepare and lead the implementation of new services or service improvement initiatives- Manage related change and communication.
EDUCATION
Uniwersytet WSB Merito Gdańsk
Management, IT project management
SGH Warsaw School of Economics
Accounting, Analytics and Robotization of Business Processes
ABOUT PAULINA G.
Dynamic and results-driven manager with a proven track record in business operations, customer service, data analytics, and leadership. A fast learner with management and analytical skills, deeply committed to delivering exceptional customer experiences. My passions are in identifying and executing process improvements, with a strong focus on automation, digitalization, and organizational transformation. I bring experience in process S2P/Procurement, process improvement, digitalization, automation, leadership, and organizational transformation, driving impactful change and operational excellence.
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