Paulina Acquaye
Operations & Project Management | Process Optimization | Customer Experience | Workflow Efficiency Administrative & Facilities Coordination | Problem-Solving | Microsoft Suite & Google Apps | Data-Driven Decision Making
- Role
- Team Lead Customer Service Representative at Solutran
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Paulina Acquaye
I’m a healthcare operations professional with a Master of Healthcare Administration and…
Experience
Team Lead Customer Service Representative
Oct 2024 — Present · Minnetonka, MN, US
Lead and coach a team of customer service representatives to ensure high-quality service and operational efficiency.Conduct performance reviews, provide constructive feedback, and implement coaching strategies to enhance team productivity.Manage escalated calls and complex customer concerns, delivering timely resolutions and maintaining service excellence.
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