Paul Heter
Chief Information Officer and Chief Technology Officer @Farmers Fire Insurance
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WORK HISTORY
Chief Information Officer and Chief Technology Officer @Farmers Fire Insurance
York, PA, US
EDUCATION
Penn State University
BS, Management Information Systems
Pennsylvania State University-Erie Campus
Bachelor of Science (BS), Management Information Systems, General
SKILLS
ABOUT PAUL HETER
I have been working as an Executive Director of Service Operations for the past several years, during which I have gained experience with contact center technologies including CRM, robotics, artificial intelligence, telephony, and IVR while I oversee software development and delivery activities. I am a highly motivated individual who is always looking to increase my knowledge and gain new experiences in a variety of fields with a focus on information systems and technology. My career has lead me to work in multiple industries including manufacturing, public sector, and health care insurance. In addition to my extensive experience with software development and data warehousing, I also possess an in depth understanding of operations, business process outsourcing and vendor management. I\'ve managed teams as large as 35 and budgets in excess of $20 million annually.
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