Paul Gibbons

Senior Ict and Managed Services - Consultant @Chess

Specialising in Modern Workplace, Cloud Services, Business Continuity and Managed ICT and Security Services. Competent with Service Design, service Integration aligned to ITIL standards. Pre-sales/post sales processes along with Consultancy and advisory. Key Responsibilities; • Engage directly with client stakeholders, TAs, and Services Team to validate service requirements, explore solution options and to identify service integration requirements. • Define Managed Service solutions that meet agreed requirements. • Work closely with our TA and Services Teams to realise service and solution estimates in accordance with Chess Commercial governance. • Identify all service costs and populate cost models accurately to ensure an accurate estimation of delivery costs over the term of the contract. • Create and document a solution plan engaging internal stakeholders as required. • Support to identify and mitigate solution risks. • Participate in major bid reviews, covering scope, approach, costs, and risk. • Present the solution approach and methods to client stakeholder groups. • Support the development of deal specific pricing and commercial strategies and commercial modelling. • Manage sales development activities, proposals, demos, presentations. • Draft the solution elements of contracts and participate in contract negotiation, where required. • Plan for and support service implementation, service transition and service introduction activities. • Establish and maintain effective working relationships with Chess Sales Leadership, Operations, Service Delivery, Projects, Commercial and Technical teams. • Build and maintain strong working relationships with relevant 3rd party service suppliers and partners. • Research new products to upgrade / enhance standardised Managed Services solution offerings. • To support with the go-to-market strategy, marketing events and supporting collateral design.