Paul Gardner
Cmdb Lead @Marks and Spencer
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WORK HISTORY
Cmdb Lead @Marks and Spencer
Build, launch and maintenance of the Configuration Management Database (CMDB), ensuring data integrity and accuracy.Hands-on experience managing a CMDB within an ITSM toolset.
EDUCATION
Coventry University
Mechanical &Electrical Engineering
The Manchester Metropolitan University
HND Business & Finance
SKILLS
ABOUT PAUL GARDNER
I am a Security Cleared IT Service Management professional with 15+ years’ experience in Service Asset & Configuration Management (SACM), Change & Release Management, and CMDB implementations across government, defence, and enterprise environments.I specialise in implementing and optimising CMDB frameworks in cloud and hybrid infrastructures (Azure/ServiceNow/BMC Remedy/Jira), ensuring data accuracy, governance, compliance, and improved visibility of IT assets. Key strengths include: Service Asset & Configuration Management (SACM) Change & Release Management (CAB, Governance, Risk) CMDB Implementation & Optimisation (Cloud & Hybrid) ITIL Best Practices & Process Improvement Stakeholder & 3rd Party Management Tools: ServiceNow | BMC Remedy | JiraI focus on delivering secure, efficient, and reliable IT processes that improve service quality, reduce risk, and support critical business and defence objectives. Currently open to new opportunities in Configuration Management, Change & Release, and SACM roles across the UK (including hybrid and remote positions).SC Clearance Expires 26/01/2029
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