Paul Funk

About Paul Funk

As a driven and dedicated Call Center Operations Director with experience in collections, accounts receivable, project management, and customer service, I excel at maximizing performance, achieving productivity results, and decreasing expenses to increase company profitability. I possess exceptional communication and collaboration skills with a strong ability to exceed project goals. Ramped up Collections Department merge with new bank, training 40 collectors to improve collection defaults from 210 days to 120.Slashed compliance fail rate from 10% to under 5% in 3 years by strengthening call quality.Increased productivity from 45% to 75% in 1 year and cut abandon rates from 55% to 5% in 8 months.Decreased outstanding accounts receivables of $31M to $13.5M in 7 months.Awarded top Performing Unit Collections Manager 3X due to exceptional performance and leadership.Participated and completed the Leadership Development Program for Executives at Sallie Mae.Besides these career accomplishments, I have several other strengths that I want to highlight below: MY LEADERSHIP STRENGTHS-→ With a direct communication style, I can collaborate effectively with people at all levels of the organization, and I expect communication, trust, integrity, and respect from my team members.→ My business philosophy is a combination of both autocratic and strategic. I set achievable goals for my team and create a positive working environment to maximize efforts in reaching shared objectives.→ Some of my greatest soft skills are dedication, drive, and honesty and my areas of expertise include conflict management, critical thinking, relationship building, open communication, and communicating change. HOW I MAKE A DIFFERENCE-→ Improved all areas that I lead with success in achieving organizational goals.→ Committed to education, professional development, and ongoing training for self and team members.→ Devoted work ethic leading teams with integrity, honesty, fairness, and consistency in all areas. CORE COMPETENCIES-Collections Processes | Call Center Operations | Project Management | Accounts Receivable | Client Relationship Management | Strategy Planning | Risk Mitigation & Loss Prevention | Financial Operations Regulatory Compliance | Customer Satisfaction | Consumer Protection Laws | Key Performance Metrics Account Settlements | Critical Thinking | Change Management Training & Mentorship | Hiring & Interviewing

Experience

1. Director of Call Center Operations & Accounts Receivable

   Cantaloupe Inc

   Sep 2023 — Present · Malvern, PA, US