Paul K. Freeman

Service Delivery Manager @Trueswift

Reading, GB

Managing a team of Enterprise Vault Consultants who work remotely or onsite at customer premises designing and implementing migrations for mail, documents, sharepoint data from primary servers to secondary, tertiary or cloud level servers thus reducing customers running costs.Responsibilities include:Resource planning and schedulingDelivery Escalations ManagementQuality of delivery and customer satisfactionAssisting with governance on larger projectsHR responsibilities including Holiday approval; absence monitoring, expense approval, performance managementProcess Improvement